Terms & Conditions of Service

Terms and Conditions


We aim to provide the highest quality of service possible. To protect ourselves and our customers we ask that you read out terms and conditions prior to  making a booking.

We request that customers that do not have their own driveway, make available, a parking space within a few car lengths of their property, on the correct side of the road. If this is not possible, please advise us at time of booking, this will enable us to arrange for portable machinery to be used.

No shows

Should the customer not be at home or have failed to make arrangements for us to access the items to be worked upon at the time and date booked a charge of £70.00 may be made and be payable by the customer.


A cancellation period of at least 24 hours is required. A charge of £70.00 may be made and be payable by the customer.

Electricity / Water

The customer shall provide free of charge, any electricity or water that may be required to carry out the works.

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Benefits of our Service

  • Professional carpet & upholstery cleaning
  • Removal of Deep Down Dirt
  • Quick Drying Times
  • Furniture Moved & Replaced
  • Deodorising
  • Protective Treatments
  • Fully Insured
  • Qualified Technicians
  • 100% Satisfaction Guarantee


Checkatrade information for Bourne Valley Cleaning Services Surrey Trading Standards logo Approved by Surrey Trading Standards