Quality Policy

The goal of Bourne Valley Cleaning Services is to provide our clients with high quality services. Our aim therefore, is to establish a working environment where the need for quality is recognised, understood and routinely implemented. To this end, it is the policy of the company that:-

• Clients requirements and expectations are adequately defined and documented.
• An effective documented management system be established and maintained which promotes error free operation in each department of the business.
• All employees are expected to know and be accountable for the adherence to the procedures, in so far as they relate to what they do.
• The management system shall be regularly reviewed to ensure its adequacy and shall have the fully committed support of all management and staff.
• Programmes of continuous improvement shall be promoted.
• Quality is defined as 100% compliance and shall not be compromised as an expedient.
• The management shall encourage teamwork and adopt best practices to ensure that quality is maintained and that adequate training of staff is provided and is subject to regular review.

Quality is the currency of our business and the hallmark of distinction.

OUR AIM IS TO BE RIGHT FIRST TIME - ON - TIME.

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