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Aim
Quality Assurance This system will be designed prior to commencement of the contract. Each item on the specification will be inspected in each area and awarded points from 1 to 10. A score of 7 or below would not be considered acceptable. This ensures that prompt action is taken when necessary. These inspections will be undertaken by the supervisor on a random selection of zone areas within the contract on a daily basis. In addition, independent random check inspections using the same system will be carried out by the manager. Service inspections are a control for consistency of service. Hence all staff are motivated towards achieving and maintaining higher standards.
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