Support

Control
Control of contracts starts at supervisory level on your premises, in addition the supervisor is supported by the site manager, who in turn is supported by a comprehensive External Management Structure.

Communications
Supervisors and managers are always able to be contacted by clients and the administration office through the use of pagers and mobile telephones.

In addition clients can contact the administration office at Addlestone on permanently operated telephones and facsimile facilities during office hours 8.30am to 5.30pm.

If the clients wish to contact the administration office outside office hours, we have a bureau service which operates 24 hours a day 365 days per year, with this service your calls will be answered by an experienced operator (not a machine) who will relay any information / instructions to the Operations Manager within minutes.

Absences
Absences would be channeled through the Site Manager who would contact the administration office to request replacement staff. Temporary staff would be drawn from our pool of relief workers.